Conversion rate optimization (CRO)
Conversion Rate Optimization is focused on converting visitors into customers and to increase the percentage of visitors who complete a webpage's goal.
Running a successful business means keeping a high customers satisfaction, which is closely tied with staff performance. Recording calls helps you evaluate and training your agents.
IVR menus can often take the place of live agents answering the phones, so that they may remain focused on engaging customers and solving problems instead of transferring calls.
Don't want to lose your customers that calls your business outside working hours? We will send you emails with their recorded messages after each call, so you can call them back.
Once your agents answer the phone, they will hear a short announcement telling them the call's advertising source. For example, it might say "You have a new call from Google Ads".
Call tracking software is a marketing tool that helps businesses around the world to track, manage, and optimize their phone calls so they can boost conversions.