Solutie service desk

Despre Solutie service desk

Aplicatia de service desk este destinata gestionarii activitatii de suport pentru utilizatorii de echipamente IT&C.

Aplicatia este certificata pe toate cele 15 procese ITIL

  • Incident Management
  • Problem Management
  • Change Management
  • Release & Deployment Management
  • Request Fulfillment
  • Service Level Management
  • Service Asset & Configuration Management
  • Knowledge Management
  • Event Management
  • Service Catalog Management
  • Service Portfolio Management
  • Availability Management
  • Capacity Management
  • Financial Management
  • IT Service Continuity Management